Only 10% of HCPs want to return to the same level of in-person visits conducted prior to the pandemic.
While 48% of HCPs favor a new
hybrid engagement model.
A recent TrialCard study showed
Introducing the QuikAssist™ System
Personalized Access to Your HCPs
Customizable Landing Page
Account Rep Receives Message
Comprehensive Dashboards with Physician Level Data
How it works
Step 1
Account rep delivers resource to HCP office
-
The QuikAssist™process begins
with a resource (eg, branded
leave-behind, postcard, table tent, magnet) that features a QR code
linking to your sales force -
When your customers have any
questions or need to request
any service, a quick scan
with their smartphone initiates
the QuikAssist™system -
Useful information on the leave-behind encourages the HCP to keep it in a prominent location
Step 2
HCP scans the QR code
-
HCPs or office staff member scan the QR code with their phone
-
They then tap on the alert to open the browser on their phone
Step 3
HCP chooses an option
-
HCPs or office staff members tap on the desired option (available
options can be customized) -
Option examples
-
Clinical Information
-
Access and Reimbursement
-
In-service
-
Prior Authorization
-
View Latest Video
-
Call Account Rep
-
Request samples
-
Step 4
Requests are sent out
-
The office that sent the request
gets an email confirmation -
The Account Rep gets a text
and an email with a pre-determined message and the name of the office
that sent the request -
The dashboard is automatically updated with the request,opening a new ticket
Step 5
Account rep responds
-
Account Rep attends to request
(and calls the office, if requested)-
Account Rep makes sure
an order for literature or samples is processed -
If no call is requested, Account Rep sends a follow-up email acknowledging that the request is being processed
-
-
Account Rep updates the dashboard
-
Closes the ticket on completed requests
-
Updates the status of a request in progress
-
Step 6
Measurable results
for your brand
-
Each QuikAssist™ is customized to a particular office, providing proprietary metrics on both customer activity
and Account Rep performance -
There are 3 levels of dashboard access:
-
Account Reps only see tickets assigned to them
-
District Managers see tickets
for all their Account Reps -
Regional Managers see tickets for the entire region
-
-
In the event an Account Rep
is on vacation or leaves the brand, the District Manager can take over the Account Rep’s tickets
Contact Us
25 Mountainview Blvd #203, Basking Ridge, NJ 07920